---
title: "Reset my password"
slug: "reset-my-password"
tags: ["How-to", "End user", "Passwords", "Login"]
updated: 2026-11-10T21:30:45Z
published: 2026-11-10T21:30:45Z
canonical: "help.ipv.com/reset-my-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ipv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset my password

You might want to reset your password as a good security practice, or you may simply need to reset it if you’ve forgotten it before logging in.

#### After logging in

These steps are also covered in [Change my password](/docs/change-my-password). From either the left side menu in the Gateway, or by selecting your avatar from the top right of a web application:

1. Select **Profile**.

![The Gateway left menu, with Profile below My Apps](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Setting/gateway-left-menu-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)

1. From the **Profile** section, select **Change password** next to **Password** in the **Security** section. ![My Profile in Curator Gateway with Change password highlighted beside Password in the Security section](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Documentation/gw-profile-change-password-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)
2. Enter the details to change your password. ![Change your password page with Current Password, New Password, Confirm New Password and the Change Password button](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Documentation/gw-change-password-form-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)

#### Before logging in

From the [login](/docs/logging-in) page:

1. Select **Forgot your password?**
2. You will be greeted with a page containing steps to recover your password:

![Recover Password page with the Username or Email Address box and the Send recovery link button](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Documentation/gw-recover-password-form-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)

1. Submit the email address used to register your account.
2. Select **Send recovery link**. A notification confirms the request has been sent:

![Recover Password notification: if an active account was found, instructions have been sent to the registered email address](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Documentation/gw-recover-password-sent-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)
3. The email address you submitted should receive an email titled **Password recovery**:

![Recover your password for Curator email with the Recover Password button](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Documentation/gw-recover-password-email-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)

1. From the email you received, select the **Recover password** button.
2. A browser page should open with the **Reset Password** tool ready. Confirm the username is the same as the email address submitted. ![Reset Password page showing the username, New Password and Confirm New Password boxes and the Reset Password button](https://cdn.document360.io/c173e68f-0609-4297-9277-0fc5c6b45db7/Images/Documentation/gw-reset-password-form-44.png?sv=2026-02-06&spr=https&st=2026-11-12T14%3A32%3A16Z&se=2026-11-12T15%3A32%3A16Z&sr=c&sp=r&sig=i902xYBXoaFIcnEvaWtyiyxQx%2BelTjNm23aCSKquT%2Fw%3D)

1. Fill in a new password.
2. Select **Reset Password**.