Reset my password

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You might want to reset your password as a good security practice, or you may simply need to reset it if you’ve forgotten it before logging in.

After logging in

These steps are also covered in Change my password. From either the left side menu in the Gateway, or by selecting your avatar from the top right of a web application:

  1. Select Profile.

The Gateway left menu, with Profile below My Apps

  1. From the Profile section, select Change password next to Password in the Security section.
    My Profile in Curator Gateway with Change password highlighted beside Password in the Security section

  2. Enter the details to change your password.
    Change your password page with Current Password, New Password, Confirm New Password and the Change Password button

Before logging in

From the login page:

  1. Select Forgot your password?

  2. You will be greeted with a page containing steps to recover your password:

Recover Password page with the Username or Email Address box and the Send recovery link button

  1. Submit the email address used to register your account.

  2. Select Send recovery link. A notification confirms the request has been sent:

    Recover Password notification: if an active account was found, instructions have been sent to the registered email address

  3. The email address you submitted should receive an email titled Password recovery:

Recover your password for Curator email with the Recover Password button

  1. From the email you received, select the Recover password button.

  2. A browser page should open with the Reset Password tool ready. Confirm the username is the same as the email address submitted.
    Reset Password page showing the username, New Password and Confirm New Password boxes and the Reset Password button

  1. Fill in a new password.

  2. Select Reset Password.

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